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The power of kindness at workplace 

The words ‘leadership’ and ‘kindness’ aren’t two words seen together usually. Kindness is not considered a critical quality that leaders should possess and is usually not advocated by human resource trainers and leadership coaches. Being kind may feel like a vulnerability, but it is a potent leadership tool that is largely overlooked.

When leaders and managers are in perpetual crisis mode and more concerned with increasing shareholder value, profit, targets, etc., kindness, in the form of the simplest words and gestures, often gets lost. Stress can alter behaviour. Calm, high-performing employees can show confusion and burnout in a stressed-out workplace.

According to a recent Gallup survey, 55% of employees felt that their employer does not care about their well-being. Many companies are beginning to realise that this needs to change. Practising active, unconditional kindness can transform the workplace. While developing other skill sets takes time and effort, developing empathy does not.

Verghese Jacob, Chief Integrator of the Byraju Foundation, says, “Unconditional kindness is an essential quality that a leader should have. This earns a leader the respect of others, and they will be perceived as a good human being and a fair and trustworthy person.”

“Unconditional kindness will earn them the love and trust of their colleagues, and they will inspire others rather than be feared or mistrusted,” he adds.

Kindness is not a weakness

Being kind doesn’t mean avoiding making the hard decisions or coming across as weak. It simply means considering your decisions’ impact on people and ensuring they are treated fairly and empathetically.

Dr Madhuri Menon, former mental health education academy dean, says, "Kindness is often seen as a fluffy quality not to be exhibited by a macho leader. It is associated with feminine traits, a quality that makes a leader a pushover. But today, leadership has come a long way from the macho model of brawn and brashness to firm, understanding, empathetic, sensitive and many such ‘gentler’ qualities."

"Rather than making a leader a push-over, it makes a true leader capable of more rational decisions since it takes into account more repercussions and perspectives before arriving at that decision," she says. 

Benefits of kindness 

Kindness affects the bottom line: A landmark study by Nathan Podsakoff and Steven Whiting analysed more than 3,500 businesses and found that acts of courtesy, helping and praise were predictive of productivity, efficiency, and lower turnover rates. This contributed to higher business success and facilitated a culture of collaboration and innovation.

Improving morale, teamwork: Kindness creates a positive culture where people feel respected, appreciated and valued. Empathetic leaders understand that everyone has unique skills and strengths and that working together leads to better outcomes. A 2018 study by Joseph Chancellor and Seth Margolis found that people treated kindly at work repay the favour by being 278% more generous to their co-workers than a control group. The study also found that kindness sparks increased well-being in the workplace, which, in turn, creates higher energy levels and increased positivity.

Cultivating loyalty and retaining talent: Kind leaders develop strong relationships with their employees, which leads to increased employee engagement and loyalty. Team members who feel connected to their leaders are inevitably more committed to the organization and its goals. Working for a leader that employees respect, trust and admire is critical in retaining top talent. A 2021 survey by Ernst and Young in the US showed that 90% of workers say empathetic leadership leads to higher job satisfaction, and 79% agreed it decreases employee turnover. 

Ripple effect: Kindness creates a ripple effect. If you are kind to your direct reports, they’re likely to pass that on to the people they manage, creating a virtuous cycle of kindness that benefits the entire organisation.

Good for health: The first beneficiary of an act of kindness is the giver of the kindness. Dr CMA Belliappa, chief medical officer of a healthcare chain, says, "Research has shown that engaging in acts of kindness produces oxytocin, endorphins and serotonin. These feel-good chemicals improve your well-being, calm you down, and make you happy. Studies have also shown that perpetually kind people have 23% less of the stress hormone cortisol and age two times slower than the average population."

Promoting kindness at work

Be kind to yourself. Being kind to others is difficult if you are perennially overworked, stressed, and tired. Take care of yourself by eating healthy, getting enough exercise and sleep, and taking time out. 

Set an example by being kind and supportive to your coworkers to create a climate that practices those values. Recognise the acts of kindness inside the organisation.

Encourage honest communication and show appreciation. Be sure to listen to others with an open mind. Take the time to thank and recognise your coworkers for their challenging work and contributions.

Be inclusive in group activities and decision-making. It is important to understand different people, cultures, orientations, abilities etc. to appreciate each other’s qualities.

Practise forgiveness and offer support. Be there to support your coworkers when they need help or have a problem. Don’t hold grudges.

Train yourself in practising kindness. Ritchie Davidson of the University of Wisconsin has compared practising empathy and compassion to weight training: "People can build up their compassion ‘muscle’ and respond to others’ suffering with care and a desire to help."

Dr Madhuri says, "In today’s competitive business, human resources and training departments cannot expect this quality in everyone’s DNA. It’s crucial to articulate it everytime and consciously build it into the system."

(Published 13 November 2023, 22:16 IST)

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